Terms & Conditions

Warranty & Returns

We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship - We never sell used or refurbished products.
We provide 30 days quality guarantee since original purchasing date. If quality problems happen within 5 days after you recieve your item, please contact us immediately.
A replacement or refund will be arranged for all defective products returned, subject to verification of defect.

Please contact us via services@duinopeak.com before returning any package. All products returns require a return authorization, which may be obtained via the above mentioned email. No returns will be accepted without having previously obtained a return authorization. After that you will get right return address. Returned item must be in original packaging and box in case of any return issues.

● Return for Refund: within 7 days of receiving the product. (unopened)
● Return for Replacement: within 10 days of receiving the product. (damaged or defective)

All returns must be in its original mint and clean condition. Returns of damaged, scratched, programmed, burnt, or otherwise "played with" product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return (and pictures). This note will help us to serve you better and improve our products. Customers are responsible for return shipping cost unless the product was received damaged or defective.

Feedback & Comments:

We strive to keep all our customers satisfied with great customer service.  So please contact us first to get resolved if you encounter any issue.

Good feedback and 5 ★★★★★ means great rating on ebay. So please leave us Good Feedback and 5 ★★★★★ when you receive items and they work okay.
Your satisfaction is important to us. We strive to keep customers satisfied. So when you encounter unsatisfied cases, please contact us immediately in ebay messages and work together to resolve it before you leave negative Feedback and bad commends.
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