1. How can I pay?
To make shopping at Duinopeak straightforward and simplified, for retailers we suggest to pay via PayPal (it's quick and way to sign up for an account at paypal.com if you do not currently have one)and credit card is acceptable; for wholesalers we suggest T/T.
2. Do you ship to my country?
Of course. We ship worldwide. For remote areas that express can't arrive, air mail can do.
3. Will I be charged customs?
As we know, this hardly ever happens, but in the extremely unlikely event of a charge, this would be your responsibility.
4. Can I choose the DHL/Fedex/UPS shipping?
Check before deciding the shipping option. DHL/Fedex/UPS is not available for some remote areas. You may shift to air mail in this case.
Write to ask for the check if you don't know the access.
5. Any warranty for my purchases?
All products (except electronic components) are guaranteed with one-year replacement and life-long warranty from Duinopeak store. Please refer to Returns and Exchanges tab for more details.
6. I am a reseller/wholesaler, can we cooperate?
Why not? We are always looking for honest business partners, feel free to email us. Your enquiries will be seriously handled. Please be reminded that establishing long-term win-win business relations is one of our business goals.
7. I want to develop my own custom product, what can you do?
See projects page.